PRIVACY NOTICE
INTRODUCTION
Fairground Music Limited acts as a "data controller" and "data processor" in accordance with the Data Protection Act 2018 of the United Kingdom. This privacy notice (this "Notice") is issued pursuant to such legislation. How this Notice applies to you will depend on the way in which you interact with us. For example, if you purchase a ticket from us, we will use the information you provide to fulfil both our and our partners' (artists, promoters, record labels and / or venues) (our "Partners") obligations to you in delivering that service (as well as to other third-parties associated with the particular service provided), and, where permitted, keep you up to date about other events and campaigns that may be of interest to you.
We collect and use your information for lots of reasons such as promoting artists and venues, sharing news, for marketing and as otherwise required by law. Among other rights, you can choose whether to receive marketing from us and you may also access the information we have about you.
We take steps to ensure that your information is both securely protected and then deleted when we no longer need it. Please contact us (at hello@fairground.music) if you have any questions, or wish to provide us with feedback, about how we process and retain your information.
Please also note your use of our Platform is subject to our Terms and Conditions of Business (our "T&Cs"). If you do not accept our T&Cs you may not use our Platform.
WHAT INFORMATION WE PROCESS
When providing our products and services, we collect certain categories of personal information such as your contact details, purchase history, internet and electronic activity and, in some cases, sensitive personal information where required or where you have provided consent.
When we collect your personal information (for example, your contact, billing, age and gender information), we store it in our secure IT infrastructure (including customer databases, our ticketing platforms to manage your event access, our payment platforms to process your orders, our customer services platforms to manage any queries you have and our marketing systems in order to be able to communicate with you, each of the foregoing being subject to your elections. Our Partners may also share your personal information with us (and vice-versa), if you have provided consent for this. We will also record any information you may provide us in connection with any health and safety (for example, accessibility-related) requirements which you may have, in order to assist us to ensure that these are satisfied.
If you use our website or apps (together, our "Platform"), subject to your choices, we will use tracking tools (for example, browser cookies and web beacons) as well as technology like GPS and WiFi to collect information about you (for example, the browser and device you are using, your IP address, your location, the site you came from and what you used our site or app for).
Our site and apps may also provide content (or links to content) from third-parties, which may contain their own cookies and tracking technology. Please be aware that we are not responsible for third-party websites and apps and that, if you click on a third-party link, you will be taken to websites that we do not control. This Notice does not apply to the privacy practices of third-party websites: please review the privacy policy of such other websites carefully.
If you post to social media platforms or on our Platform, the site or app will provide us with some information about you (for example, your name and the posts mentioning us and any images or videos which you may have uploaded as part of your post).
We also record any contact to our Customer Services team which you make (by telephone, email or otherwise) in order to support our response to you. We will also scan any emails sent to us, including file attachments, for viruses or malicious software.
We and our payment services provider may be required to collect 'know your customer (KYC)' information from you, such as identity and address verification and, potentially, tax identification numbers. These will be stored by us and by our payment services provider in line with their legal and regulatory requirements. Please refer to their privacy policy (https://stripe.com) for further details.
Please note that, in accordance with our T&Cs, if you are under thirteen (13) years of age, you may not use our Platform and that, if you are under eighteen (18) years of age, but over thirteen (13) years of age, you must have prior parental consent to use our Platform. Accordingly, we do not knowingly collect or use personal data from children under the age of thirteen (13). If you are under such age, please do not provide any personal data to us. If you are a parent and suspect that a child under thirteen (13) years of age has provided personal data to us, please contact us at hello@fairground.music and we will take reasonable steps to delete the data, subject to our legal and regulatory obligations.
HOW & WHY WE PROCESS YOUR INFORMATION
This section explains how we use your information and the lawful grounds (or purposes) for which we use it. Some purposes are primary purposes that are necessary in order for us to provide, or enhance, our services or to fulfill our legal obligations. Other, secondary, purposes may not be strictly necessary to provide our services but provide additional value and are therefore typically subject to your elections.
Primary Purposes
We use your information when you transact with us (for example, to buy merchandise) so that we can process your order, send you customer service emails (including, booking confirmations and event reminders), take payment and, where required, provide you with customer support.
We create a user profile with the information we have, including as to how you use our services. We use your information to make sure that our communications and Platform content are relevant to you (for example, if you have identified certain favourite artists and genres, we and our Partners will inform you about similar events which you might be interested in). Because such personalisation is a core feature of our Platform and general service offering, you may only elect to opt-out of such personalisation by deleting your account on our Platform.
Additionally, we may, subject to our legal and regulatory obligations, retain and use your information for benchmarking, research and development, analysis, service enhancement and for related purposes provided, in all such cases, that such use does not externally identify or make reference to you.
We share your information with our Partners, for example promoters and venues, to enable them to run the event, allocate seating or to provide you with important event information.
Some of our events may have a sign-up process where you will need to register ahead of time. We process submissions to gauge demand and limit fraudulent ticket purchases. Similarly, if you enter into a competition on our Platform, we will use your information to confirm your registration and to communicate to you about your entry.
We also share your information with certain third-party service providers (for example, in connection with ensuring the security of our Platform, for event security and health and safety reasons and to prevent or detect unlawful behaviour or to enforce our contractual rights).
Exceptionally, we may be required to report information to an applicable legal or regulatory authority (for example, if we are investigating potential fraudulent activity).
Secondary Purposes (subject to your elections)
Marketing: To contact you with information or offers regarding our, and our Partners', upcoming events or services (via email, push and web notifications, SMS or social media platforms). Our Platform may, for example, request location information from you, or invite you to join a waiting list with respect to a particular artist, promoter or venue, in order to notify you of events taking place. You can change your marketing preferences at any time.
Advertising & Cookies: To deliver tailored advertising and marketing communications on our Platform, including on behalf of our Partners. You can change your preferences at any time.
Market Research: To conduct market research and analysis which helps improve and customize our services (and those of our Partners) and to contact you with satisfaction surveys or to participate in user research (for example, focus groups). You may unsubscribe at any time.
Health & Safety and Accessibility: To process your health information in order to meet any health and safety or accessibility requirements which you may have. We will seek your explicit consent to share any such information.
Value-Add Services: From time to time we work with commercial Partners and share information with these third-party data controllers in order to provide you with additional value-add services (for example, exclusive pre-sale). Where such sharing of information is not necessary in order for us to perform our contract with you, we will seek your explicit consent to any such sharing of your information.
WHO WE SHARE YOUR INFORMATION WITH & WHY
Fairground Music Companies: We share information within the Fairground Music group of companies, in order for them to assist us to provide our services (for example, our family of associated companies may provide us with marketing, profiling, reporting and technical / product support).
Sales on our Platform: If you buy or sell tickets on our Platform, we will need to disclose your information to the buyer or seller (as applicable) in order for the ticket to be transferred to the relevant party. If you have bought any goods (such as merchandise) and services fulfilled by our Partners or other third-parties, we will need to share information with them so that they can process and fulfil your order(s) and / or provide the relevant service to you.
Our Partners: We share your information with our Partners so that they can promote, arrange and run events with which we are involved and for other reasons described in their respective privacy policies. Your information will be processed in accordance with their privacy policies.
Third-Party Service Providers: We use a variety of third-party service providers, including IT infrastructure, security and service entities, payment platforms, data analytics providers and marketing and communication specialists. Currently, our main third-party service providers are:
VendorSupport ProvidedLocationGoogleSoftware PlatformUSAMicrosoftComputer SoftwareUSAAmazon Web ServicesCloud InfrastructureUSAStripePayment ProcessingUSA & EEAAsanaSoftware PlatformUSAClickUpSoftware PlatformUSASlackInternal CommunicationUSASentry.ioApplication PerformanceUSA & EEA
Where we share your information with a third-party, we require the recipient(s) of that personal information to put in place adequate measures to protect it in accordance with the data protection legislation to which they are subject.
Where we transfer your personal information outside the European Economic Area ("EEA"), we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. This may be done in a number of ways, for instance:
the country to which we send the personal information may be approved by the European Commission as providing adequate protection for personal data;
by utilising a contract (based on model contractual clauses), which has been approved by the European Commission; or
where the recipient is located in the USA, it may belong to the EU-US Privacy Shield scheme.
In other circumstances, the law may permit us to otherwise transfer your personal information outside the EEA.
If we are required to share information for reasons not described in this Notice, we will inform you prior to doing so.
YOUR RIGHTS & ELECTIONS
Where we have relied on consent to process your personal information, you have the right to withdraw consent at any time. You also have the right to object to processing on the basis of legitimate interests (although this right is subject to certain exceptions).
You have the following rights (which may be exercisable depending on the circumstances) in respect of the personal information about you that we process:
the right to access and port personal information;
the right to rectify personal information;
the right to restrict the use of personal information (for example, to change the preferences within your account, such as to unsubscribe from certain, or all, communications from us, to amend your cookie preferences, to remove consent to location tracking or to adjust your personalisation preferences with respect to your account);
the right to request that personal information is erased; and
the right to object to processing of personal information.
You also have the right to lodge a complaint about the processing of your personal information either with us or with the applicable jurisdictional regulator for data protection matters:
the Information Commissioner's Office in the United Kingdom (https://ico.org.uk/) in connection with Fairground Music Limited and associated entities; and
if you are an EU resident, the supervisory authority in the EU member state of your usual residence in connection with Fairground Music Limited.
If you wish to exercise any of the rights set out in this paragraph, please contact us at hello@fairground.music. (Please note that we shall only respond to email requests where the address corresponds to that which we have on file for you).
RETENTION OF PERSONAL INFORMATION
Your personal information will be retained for as long as required:
for the purposes for which the personal information was collected;
in order to establish or defend legal rights or obligations or to satisfy any reporting or accounting obligations; and
as required by data protection laws and any other applicable laws or regulatory requirements.
We have security measures in place to protect your personal information. The security measures we use are dependent upon the type of information collected.
INACCURATE OR AMENDED INFORMATION
If any of your personal information changes (including your correspondence details), please promptly update the relevant details via the 'Personal Settings' menu on our Platform. Failure to provide accurate information or to update information when it changes may have a detrimental impact upon our ability to provide our services.
Please contact us immediately at hello@fairground.music if you believe that an unauthorised account on our Platform has been created using your name or other details.
AMENDMENTS TO THIS NOTICE
From time to time we may change our privacy practices. We will notify you of any material changes to this Notice by posting an updated copy on our website.
Please check our website periodically for updates.
Last Updated: 26th January, 2026
PRIVACY NOTICE
INTRODUCTION
Fairground Music Limited acts as a "data controller" and "data processor" in accordance with the Data Protection Act 2018 of the United Kingdom. This privacy notice (this "Notice") is issued pursuant to such legislation. How this Notice applies to you will depend on the way in which you interact with us. For example, if you purchase a ticket from us, we will use the information you provide to fulfil both our and our partners' (artists, promoters, record labels and / or venues) (our "Partners") obligations to you in delivering that service (as well as to other third-parties associated with the particular service provided), and, where permitted, keep you up to date about other events and campaigns that may be of interest to you.
We collect and use your information for lots of reasons such as promoting artists and venues, sharing news, for marketing and as otherwise required by law. Among other rights, you can choose whether to receive marketing from us and you may also access the information we have about you.
We take steps to ensure that your information is both securely protected and then deleted when we no longer need it. Please contact us (at hello@fairground.music) if you have any questions, or wish to provide us with feedback, about how we process and retain your information.
Please also note your use of our Platform is subject to our Terms and Conditions of Business (our "T&Cs"). If you do not accept our T&Cs you may not use our Platform.
WHAT INFORMATION WE PROCESS
When providing our products and services, we collect certain categories of personal information such as your contact details, purchase history, internet and electronic activity and, in some cases, sensitive personal information where required or where you have provided consent.
When we collect your personal information (for example, your contact, billing, age and gender information), we store it in our secure IT infrastructure (including customer databases, our ticketing platforms to manage your event access, our payment platforms to process your orders, our customer services platforms to manage any queries you have and our marketing systems in order to be able to communicate with you, each of the foregoing being subject to your elections. Our Partners may also share your personal information with us (and vice-versa), if you have provided consent for this. We will also record any information you may provide us in connection with any health and safety (for example, accessibility-related) requirements which you may have, in order to assist us to ensure that these are satisfied.
If you use our website or apps (together, our "Platform"), subject to your choices, we will use tracking tools (for example, browser cookies and web beacons) as well as technology like GPS and WiFi to collect information about you (for example, the browser and device you are using, your IP address, your location, the site you came from and what you used our site or app for).
Our site and apps may also provide content (or links to content) from third-parties, which may contain their own cookies and tracking technology. Please be aware that we are not responsible for third-party websites and apps and that, if you click on a third-party link, you will be taken to websites that we do not control. This Notice does not apply to the privacy practices of third-party websites: please review the privacy policy of such other websites carefully.
If you post to social media platforms or on our Platform, the site or app will provide us with some information about you (for example, your name and the posts mentioning us and any images or videos which you may have uploaded as part of your post).
We also record any contact to our Customer Services team which you make (by telephone, email or otherwise) in order to support our response to you. We will also scan any emails sent to us, including file attachments, for viruses or malicious software.
We and our payment services provider may be required to collect 'know your customer (KYC)' information from you, such as identity and address verification and, potentially, tax identification numbers. These will be stored by us and by our payment services provider in line with their legal and regulatory requirements. Please refer to their privacy policy (https://stripe.com) for further details.
Please note that, in accordance with our T&Cs, if you are under thirteen (13) years of age, you may not use our Platform and that, if you are under eighteen (18) years of age, but over thirteen (13) years of age, you must have prior parental consent to use our Platform. Accordingly, we do not knowingly collect or use personal data from children under the age of thirteen (13). If you are under such age, please do not provide any personal data to us. If you are a parent and suspect that a child under thirteen (13) years of age has provided personal data to us, please contact us at hello@fairground.music and we will take reasonable steps to delete the data, subject to our legal and regulatory obligations.
HOW & WHY WE PROCESS YOUR INFORMATION
This section explains how we use your information and the lawful grounds (or purposes) for which we use it. Some purposes are primary purposes that are necessary in order for us to provide, or enhance, our services or to fulfill our legal obligations. Other, secondary, purposes may not be strictly necessary to provide our services but provide additional value and are therefore typically subject to your elections.
Primary Purposes
We use your information when you transact with us (for example, to buy merchandise) so that we can process your order, send you customer service emails (including, booking confirmations and event reminders), take payment and, where required, provide you with customer support.
We create a user profile with the information we have, including as to how you use our services. We use your information to make sure that our communications and Platform content are relevant to you (for example, if you have identified certain favourite artists and genres, we and our Partners will inform you about similar events which you might be interested in). Because such personalisation is a core feature of our Platform and general service offering, you may only elect to opt-out of such personalisation by deleting your account on our Platform.
Additionally, we may, subject to our legal and regulatory obligations, retain and use your information for benchmarking, research and development, analysis, service enhancement and for related purposes provided, in all such cases, that such use does not externally identify or make reference to you.
We share your information with our Partners, for example promoters and venues, to enable them to run the event, allocate seating or to provide you with important event information.
Some of our events may have a sign-up process where you will need to register ahead of time. We process submissions to gauge demand and limit fraudulent ticket purchases. Similarly, if you enter into a competition on our Platform, we will use your information to confirm your registration and to communicate to you about your entry.
We also share your information with certain third-party service providers (for example, in connection with ensuring the security of our Platform, for event security and health and safety reasons and to prevent or detect unlawful behaviour or to enforce our contractual rights).
Exceptionally, we may be required to report information to an applicable legal or regulatory authority (for example, if we are investigating potential fraudulent activity).
Secondary Purposes (subject to your elections)
Marketing: To contact you with information or offers regarding our, and our Partners', upcoming events or services (via email, push and web notifications, SMS or social media platforms). Our Platform may, for example, request location information from you, or invite you to join a waiting list with respect to a particular artist, promoter or venue, in order to notify you of events taking place. You can change your marketing preferences at any time.
Advertising & Cookies: To deliver tailored advertising and marketing communications on our Platform, including on behalf of our Partners. You can change your preferences at any time.
Market Research: To conduct market research and analysis which helps improve and customize our services (and those of our Partners) and to contact you with satisfaction surveys or to participate in user research (for example, focus groups). You may unsubscribe at any time.
Health & Safety and Accessibility: To process your health information in order to meet any health and safety or accessibility requirements which you may have. We will seek your explicit consent to share any such information.
Value-Add Services: From time to time we work with commercial Partners and share information with these third-party data controllers in order to provide you with additional value-add services (for example, exclusive pre-sale). Where such sharing of information is not necessary in order for us to perform our contract with you, we will seek your explicit consent to any such sharing of your information.
WHO WE SHARE YOUR INFORMATION WITH & WHY
Fairground Music Companies: We share information within the Fairground Music group of companies, in order for them to assist us to provide our services (for example, our family of associated companies may provide us with marketing, profiling, reporting and technical / product support).
Sales on our Platform: If you buy or sell tickets on our Platform, we will need to disclose your information to the buyer or seller (as applicable) in order for the ticket to be transferred to the relevant party. If you have bought any goods (such as merchandise) and services fulfilled by our Partners or other third-parties, we will need to share information with them so that they can process and fulfil your order(s) and / or provide the relevant service to you.
Our Partners: We share your information with our Partners so that they can promote, arrange and run events with which we are involved and for other reasons described in their respective privacy policies. Your information will be processed in accordance with their privacy policies.
Third-Party Service Providers: We use a variety of third-party service providers, including IT infrastructure, security and service entities, payment platforms, data analytics providers and marketing and communication specialists. Currently, our main third-party service providers are:
VendorSupport ProvidedLocationGoogleSoftware PlatformUSAMicrosoftComputer SoftwareUSAAmazon Web ServicesCloud InfrastructureUSAStripePayment ProcessingUSA & EEAAsanaSoftware PlatformUSAClickUpSoftware PlatformUSASlackInternal CommunicationUSASentry.ioApplication PerformanceUSA & EEA
Where we share your information with a third-party, we require the recipient(s) of that personal information to put in place adequate measures to protect it in accordance with the data protection legislation to which they are subject.
Where we transfer your personal information outside the European Economic Area ("EEA"), we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. This may be done in a number of ways, for instance:
the country to which we send the personal information may be approved by the European Commission as providing adequate protection for personal data;
by utilising a contract (based on model contractual clauses), which has been approved by the European Commission; or
where the recipient is located in the USA, it may belong to the EU-US Privacy Shield scheme.
In other circumstances, the law may permit us to otherwise transfer your personal information outside the EEA.
If we are required to share information for reasons not described in this Notice, we will inform you prior to doing so.
YOUR RIGHTS & ELECTIONS
Where we have relied on consent to process your personal information, you have the right to withdraw consent at any time. You also have the right to object to processing on the basis of legitimate interests (although this right is subject to certain exceptions).
You have the following rights (which may be exercisable depending on the circumstances) in respect of the personal information about you that we process:
the right to access and port personal information;
the right to rectify personal information;
the right to restrict the use of personal information (for example, to change the preferences within your account, such as to unsubscribe from certain, or all, communications from us, to amend your cookie preferences, to remove consent to location tracking or to adjust your personalisation preferences with respect to your account);
the right to request that personal information is erased; and
the right to object to processing of personal information.
You also have the right to lodge a complaint about the processing of your personal information either with us or with the applicable jurisdictional regulator for data protection matters:
the Information Commissioner's Office in the United Kingdom (https://ico.org.uk/) in connection with Fairground Music Limited and associated entities; and
if you are an EU resident, the supervisory authority in the EU member state of your usual residence in connection with Fairground Music Limited.
If you wish to exercise any of the rights set out in this paragraph, please contact us at hello@fairground.music. (Please note that we shall only respond to email requests where the address corresponds to that which we have on file for you).
RETENTION OF PERSONAL INFORMATION
Your personal information will be retained for as long as required:
for the purposes for which the personal information was collected;
in order to establish or defend legal rights or obligations or to satisfy any reporting or accounting obligations; and
as required by data protection laws and any other applicable laws or regulatory requirements.
We have security measures in place to protect your personal information. The security measures we use are dependent upon the type of information collected.
INACCURATE OR AMENDED INFORMATION
If any of your personal information changes (including your correspondence details), please promptly update the relevant details via the 'Personal Settings' menu on our Platform. Failure to provide accurate information or to update information when it changes may have a detrimental impact upon our ability to provide our services.
Please contact us immediately at hello@fairground.music if you believe that an unauthorised account on our Platform has been created using your name or other details.
AMENDMENTS TO THIS NOTICE
From time to time we may change our privacy practices. We will notify you of any material changes to this Notice by posting an updated copy on our website.
Please check our website periodically for updates.
Last Updated: 26th January, 2026
PRIVACY NOTICE
INTRODUCTION
Fairground Music Limited acts as a "data controller" and "data processor" in accordance with the Data Protection Act 2018 of the United Kingdom. This privacy notice (this "Notice") is issued pursuant to such legislation. How this Notice applies to you will depend on the way in which you interact with us. For example, if you purchase a ticket from us, we will use the information you provide to fulfil both our and our partners' (artists, promoters, record labels and / or venues) (our "Partners") obligations to you in delivering that service (as well as to other third-parties associated with the particular service provided), and, where permitted, keep you up to date about other events and campaigns that may be of interest to you.
We collect and use your information for lots of reasons such as promoting artists and venues, sharing news, for marketing and as otherwise required by law. Among other rights, you can choose whether to receive marketing from us and you may also access the information we have about you.
We take steps to ensure that your information is both securely protected and then deleted when we no longer need it. Please contact us (at hello@fairground.music) if you have any questions, or wish to provide us with feedback, about how we process and retain your information.
Please also note your use of our Platform is subject to our Terms and Conditions of Business (our "T&Cs"). If you do not accept our T&Cs you may not use our Platform.
WHAT INFORMATION WE PROCESS
When providing our products and services, we collect certain categories of personal information such as your contact details, purchase history, internet and electronic activity and, in some cases, sensitive personal information where required or where you have provided consent.
When we collect your personal information (for example, your contact, billing, age and gender information), we store it in our secure IT infrastructure (including customer databases, our ticketing platforms to manage your event access, our payment platforms to process your orders, our customer services platforms to manage any queries you have and our marketing systems in order to be able to communicate with you, each of the foregoing being subject to your elections. Our Partners may also share your personal information with us (and vice-versa), if you have provided consent for this. We will also record any information you may provide us in connection with any health and safety (for example, accessibility-related) requirements which you may have, in order to assist us to ensure that these are satisfied.
If you use our website or apps (together, our "Platform"), subject to your choices, we will use tracking tools (for example, browser cookies and web beacons) as well as technology like GPS and WiFi to collect information about you (for example, the browser and device you are using, your IP address, your location, the site you came from and what you used our site or app for).
Our site and apps may also provide content (or links to content) from third-parties, which may contain their own cookies and tracking technology. Please be aware that we are not responsible for third-party websites and apps and that, if you click on a third-party link, you will be taken to websites that we do not control. This Notice does not apply to the privacy practices of third-party websites: please review the privacy policy of such other websites carefully.
If you post to social media platforms or on our Platform, the site or app will provide us with some information about you (for example, your name and the posts mentioning us and any images or videos which you may have uploaded as part of your post).
We also record any contact to our Customer Services team which you make (by telephone, email or otherwise) in order to support our response to you. We will also scan any emails sent to us, including file attachments, for viruses or malicious software.
We and our payment services provider may be required to collect 'know your customer (KYC)' information from you, such as identity and address verification and, potentially, tax identification numbers. These will be stored by us and by our payment services provider in line with their legal and regulatory requirements. Please refer to their privacy policy (https://stripe.com) for further details.
Please note that, in accordance with our T&Cs, if you are under thirteen (13) years of age, you may not use our Platform and that, if you are under eighteen (18) years of age, but over thirteen (13) years of age, you must have prior parental consent to use our Platform. Accordingly, we do not knowingly collect or use personal data from children under the age of thirteen (13). If you are under such age, please do not provide any personal data to us. If you are a parent and suspect that a child under thirteen (13) years of age has provided personal data to us, please contact us at hello@fairground.music and we will take reasonable steps to delete the data, subject to our legal and regulatory obligations.
HOW & WHY WE PROCESS YOUR INFORMATION
This section explains how we use your information and the lawful grounds (or purposes) for which we use it. Some purposes are primary purposes that are necessary in order for us to provide, or enhance, our services or to fulfill our legal obligations. Other, secondary, purposes may not be strictly necessary to provide our services but provide additional value and are therefore typically subject to your elections.
Primary Purposes
We use your information when you transact with us (for example, to buy merchandise) so that we can process your order, send you customer service emails (including, booking confirmations and event reminders), take payment and, where required, provide you with customer support.
We create a user profile with the information we have, including as to how you use our services. We use your information to make sure that our communications and Platform content are relevant to you (for example, if you have identified certain favourite artists and genres, we and our Partners will inform you about similar events which you might be interested in). Because such personalisation is a core feature of our Platform and general service offering, you may only elect to opt-out of such personalisation by deleting your account on our Platform.
Additionally, we may, subject to our legal and regulatory obligations, retain and use your information for benchmarking, research and development, analysis, service enhancement and for related purposes provided, in all such cases, that such use does not externally identify or make reference to you.
We share your information with our Partners, for example promoters and venues, to enable them to run the event, allocate seating or to provide you with important event information.
Some of our events may have a sign-up process where you will need to register ahead of time. We process submissions to gauge demand and limit fraudulent ticket purchases. Similarly, if you enter into a competition on our Platform, we will use your information to confirm your registration and to communicate to you about your entry.
We also share your information with certain third-party service providers (for example, in connection with ensuring the security of our Platform, for event security and health and safety reasons and to prevent or detect unlawful behaviour or to enforce our contractual rights).
Exceptionally, we may be required to report information to an applicable legal or regulatory authority (for example, if we are investigating potential fraudulent activity).
Secondary Purposes (subject to your elections)
Marketing: To contact you with information or offers regarding our, and our Partners', upcoming events or services (via email, push and web notifications, SMS or social media platforms). Our Platform may, for example, request location information from you, or invite you to join a waiting list with respect to a particular artist, promoter or venue, in order to notify you of events taking place. You can change your marketing preferences at any time.
Advertising & Cookies: To deliver tailored advertising and marketing communications on our Platform, including on behalf of our Partners. You can change your preferences at any time.
Market Research: To conduct market research and analysis which helps improve and customize our services (and those of our Partners) and to contact you with satisfaction surveys or to participate in user research (for example, focus groups). You may unsubscribe at any time.
Health & Safety and Accessibility: To process your health information in order to meet any health and safety or accessibility requirements which you may have. We will seek your explicit consent to share any such information.
Value-Add Services: From time to time we work with commercial Partners and share information with these third-party data controllers in order to provide you with additional value-add services (for example, exclusive pre-sale). Where such sharing of information is not necessary in order for us to perform our contract with you, we will seek your explicit consent to any such sharing of your information.
WHO WE SHARE YOUR INFORMATION WITH & WHY
Fairground Music Companies: We share information within the Fairground Music group of companies, in order for them to assist us to provide our services (for example, our family of associated companies may provide us with marketing, profiling, reporting and technical / product support).
Sales on our Platform: If you buy or sell tickets on our Platform, we will need to disclose your information to the buyer or seller (as applicable) in order for the ticket to be transferred to the relevant party. If you have bought any goods (such as merchandise) and services fulfilled by our Partners or other third-parties, we will need to share information with them so that they can process and fulfil your order(s) and / or provide the relevant service to you.
Our Partners: We share your information with our Partners so that they can promote, arrange and run events with which we are involved and for other reasons described in their respective privacy policies. Your information will be processed in accordance with their privacy policies.
Third-Party Service Providers: We use a variety of third-party service providers, including IT infrastructure, security and service entities, payment platforms, data analytics providers and marketing and communication specialists. Currently, our main third-party service providers are:
VendorSupport ProvidedLocationGoogleSoftware PlatformUSAMicrosoftComputer SoftwareUSAAmazon Web ServicesCloud InfrastructureUSAStripePayment ProcessingUSA & EEAAsanaSoftware PlatformUSAClickUpSoftware PlatformUSASlackInternal CommunicationUSASentry.ioApplication PerformanceUSA & EEA
Where we share your information with a third-party, we require the recipient(s) of that personal information to put in place adequate measures to protect it in accordance with the data protection legislation to which they are subject.
Where we transfer your personal information outside the European Economic Area ("EEA"), we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the information. This may be done in a number of ways, for instance:
the country to which we send the personal information may be approved by the European Commission as providing adequate protection for personal data;
by utilising a contract (based on model contractual clauses), which has been approved by the European Commission; or
where the recipient is located in the USA, it may belong to the EU-US Privacy Shield scheme.
In other circumstances, the law may permit us to otherwise transfer your personal information outside the EEA.
If we are required to share information for reasons not described in this Notice, we will inform you prior to doing so.
YOUR RIGHTS & ELECTIONS
Where we have relied on consent to process your personal information, you have the right to withdraw consent at any time. You also have the right to object to processing on the basis of legitimate interests (although this right is subject to certain exceptions).
You have the following rights (which may be exercisable depending on the circumstances) in respect of the personal information about you that we process:
the right to access and port personal information;
the right to rectify personal information;
the right to restrict the use of personal information (for example, to change the preferences within your account, such as to unsubscribe from certain, or all, communications from us, to amend your cookie preferences, to remove consent to location tracking or to adjust your personalisation preferences with respect to your account);
the right to request that personal information is erased; and
the right to object to processing of personal information.
You also have the right to lodge a complaint about the processing of your personal information either with us or with the applicable jurisdictional regulator for data protection matters:
the Information Commissioner's Office in the United Kingdom (https://ico.org.uk/) in connection with Fairground Music Limited and associated entities; and
if you are an EU resident, the supervisory authority in the EU member state of your usual residence in connection with Fairground Music Limited.
If you wish to exercise any of the rights set out in this paragraph, please contact us at hello@fairground.music. (Please note that we shall only respond to email requests where the address corresponds to that which we have on file for you).
RETENTION OF PERSONAL INFORMATION
Your personal information will be retained for as long as required:
for the purposes for which the personal information was collected;
in order to establish or defend legal rights or obligations or to satisfy any reporting or accounting obligations; and
as required by data protection laws and any other applicable laws or regulatory requirements.
We have security measures in place to protect your personal information. The security measures we use are dependent upon the type of information collected.
INACCURATE OR AMENDED INFORMATION
If any of your personal information changes (including your correspondence details), please promptly update the relevant details via the 'Personal Settings' menu on our Platform. Failure to provide accurate information or to update information when it changes may have a detrimental impact upon our ability to provide our services.
Please contact us immediately at hello@fairground.music if you believe that an unauthorised account on our Platform has been created using your name or other details.
AMENDMENTS TO THIS NOTICE
From time to time we may change our privacy practices. We will notify you of any material changes to this Notice by posting an updated copy on our website.
Please check our website periodically for updates.
Last Updated: 26th January, 2026